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📜 NOVA LOAD — TERMS & CONDITIONS
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Welcome to Nova Load 💎
By accessing or using our website, services, and digital products, you agree to follow the Terms & Conditions listed below. Please read them carefully before placing any order.

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🔹 1. SERVICE OVERVIEW

Nova Load provides digital gaming services including game top-ups, memberships, gift cards, and other online products. All services are delivered digitally and depend on third-party game providers and payment systems.

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🔹 2. CUSTOMER RESPONSIBILITY

Customers must provide correct UID, username, account details, and payment information before placing an order.

Nova Load is not responsible for failed deliveries caused by:
❌ Incorrect UID or username
❌ Wrong payment details
❌ Customer mistakes during checkout

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🔹 3. PAYMENTS & PROCESSING

✅ Secure Payment System
✅ Fast Order Processing
✅ Instant Delivery on Most Orders

Orders are processed only after successful payment confirmation. Some services may take additional time during high traffic or server maintenance.

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🔹 4. REFUND POLICY

Refunds are only credited to your Nova Load Web Wallet under these conditions:

✔️ Order charged but not delivered
✔️ Failed transaction due to technical issues
✔️ Game server or provider downtime
✔️ Order cancelled before processing

⚠ IMPORTANT NOTICE:

• Refunds are NOT sent to eSewa, Khalti, IME Pay, bank accounts, or any external wallet.
• Refund requests must be submitted within 24 hours.
• Valid proof of payment and transaction details are required.

Approved refunds will be added to your Nova Load Wallet balance for future purchases.

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🔹 5. ORDER CANCELLATION

Orders can only be cancelled if they are still pending or not processed.

❌ Completed or delivered orders cannot be cancelled or reversed.

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🔹 6. PRICES & AVAILABILITY

Prices, offers, and product availability may change anytime without prior notice.

Nova Load is not responsible for:
⚠ Third-party server downtime
⚠ Delayed game delivery systems
⚠ Payment gateway interruptions

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🔹 7. ACCOUNT & WALLET RULES

💎 Nova Load Wallet can be used only inside the platform.

Wallet balance:
❌ Cannot be withdrawn
❌ Cannot be transferred externally
❌ Cannot be exchanged for cash

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🔹 8. FRAUD & MISUSE POLICY

Any fraudulent activity, fake payments, chargebacks, abuse, or suspicious transactions may result in:

🚫 Order cancellation
🚫 Permanent account suspension
🚫 Restriction from future services

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🔹 9. LIMITATION OF LIABILITY

Nova Load is not liable for indirect, accidental, or unexpected damages caused through the use of our platform.

Maximum liability is limited only to the original transaction amount.

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🔹 10. POLICY UPDATES

Nova Load reserves the right to modify or update these Terms & Conditions anytime without prior notice.

Continued use of our services means you accept all updated policies.

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🔹 11. CUSTOMER SUPPORT

📩 Need Help? Contact Us Anytime

For faster support, please provide:
✔️ Order ID
✔️ Username / UID
✔️ Payment Screenshot
✔️ Transaction Details

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🔹 12. AGE REQUIREMENT

Nova Load services are intended for users who are 18 years or older.

If any user under 18 uses our platform, services, or makes transactions, it will be considered done under parental or guardian permission and full responsibility.

Nova Load will not be responsible for:
❌ Unauthorized purchases by minors
❌ Financial loss caused by underage users
❌ Misuse of payment methods or accounts

By using our services, you confirm that you understand and accept full responsibility for your actions and transactions.

❤️ Thank You for Choosing Nova Load 🇳🇵

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